GLENAVY FAMILY PRACTICE
Your Health Comes First
Caring, Professional, Family Medicine
47 Main Street
Glenavy, BT29 4LN
(028 9442 2287
Out of Hours ( 028 9260 2204 Prescription Line 028 9442 0020
E-Mail address: gp.z00233@gp.hscni.net
Dr Hugh Gallagher
Dr Kimberley Cheung, MBChB, MRCGP 2019, DRCOG
Dr Niall Sweeney
Phone lines – open at 8.30am for morning appointments. Morning appointments are a priority and so any other business can be undertaken from 9am onwards. Morning appointments are telephone appointments only. If the GP feels it is appropriate you will be asked to attend for a face to face appointment. The line closes for lunch between 1pm and 2p and will then remain open until 6pm.
Practice Staff
Practice Manager – Pauline Magee
Receptionists- Melanie, Angela, Elaine M and Elaine I
Practice Nurses – Karen Johnson and Karen Ryder
Practice Based Pharmacist – Anna McKinley
Medical Students
We are a teaching practice for undergraduate 4th & 5th year medical students from Queen's University. A student may accompany a doctor during consultations, home visits etc. Your consent will be obtained before allowing a student to attend your appointment.
GP Appointments
If you need medical advice please phone the surgery on 02894422287 at 8.30am. A GP will phone you back. If the GP feels it appropriate, you will be invited for a face to face appointment. You will be required to give a brief description of the reason for the call to the receptionist.
Home Visit Requests Please telephone before 10am
This service is for housebound patients and medical emergencies. Most consultations are best undertaken at the surgery. The Doctor may telephone you ack to assess your needs and determine where and when you should be seen.
Out of hours
Should you require a GP in the evening, bank holidays or weekends, call Lagan Doctor on Call 028 9260 2204.
Baby Clinics
8 week vaccinations and assessment will be undertaken by a GP.
All other baby vaccinations will be carried out by Practice Nurse, Karen Ryder. These clinics are run on a Tuesday afternoon and are by appointment only.
Asthma and COPD reviews
Asthma and COPD reviews are carried out by Practice Nurse, Karen Johnson.
Diabetes
Diabetic reviews are carried out by Practice Nurse, Karen Johnson.
Non-NHS Examinations – chargable services
HGV, Private Medical Examinations, Solicitor reports etc will be done outside surgery hours. Ask at reception for cost of these services.
Minor Surgery
Dr Gallagher and Dr Sweeney carry out minor surgical procedures, by appointment only. If you wish to have a minor surgical procedure this must be agreed and arranged by the GP.
Smears
Smear examinations are done by both Practice Nurses, Karen Ryder and Karen Johnson. Examinations are by appointment only.
High Risk Drug Monitoring
The practice works in conjunction with Secondary Care and undertakes blood monitoring of those patients on high risk drugs. This includes warfarin monitoring.
Registration
The practice boundary is 6.5 miles. If you live within our practice area and wish to register with the practice, please attend reception and fill in New Patient Registration Forms. The practice does not discriminate on the grounds of race, gender, social class, religion, sexual orientation, appearance, disability or medical condition.
Temporary Residents
Holidaymakers and anyone staying or working temporarily in the area and in need of medical attention can register temporarily. Photographic ID will be required when registering.
Disabled Access
The practice is on one level and has disabled access.
Test Results
It is the patient’s responsibility to ensure they ring for test results. These are available by phone on 028 9442 2287 between 2pm and 4pm every day (except Thursday).
Care Navigation
Our staff have been trained in care navigation. This means you may be referred to an alternative, more appropriate service ie, optician, pharmacy, dentist.
Family Planning
Contraceptive needs can be discussed the GP, nurse of pharmacist. You may b directed to an alternative source for emergency contraception.
Repeat Prescriptions
Repeat prescriptions can be ordered on the dedicated prescription line 028 9442 0020 or by phoning 028 9442 2287 then press option 4. You should allow 48 working hours for the prescription to be prepared. You can collect the prescription at the practice or at a nominated pharmacy. This line is available to patients 24 hours a day 7 days a week.
THE PRACTICE CHARTER
We are committed to giving you good service. This will be achieved by working together. Help us to help you.
So that we can provide the best care of ALL patients, follow these six simple guidelines:
- Cancel appointments that you cannot attend or no longer need.
- Please think twice before requesting a doctor to your home as a visit is not always necessary.
- Do not expect a prescription every time you visit the surgery as good advice may be the best treatment.
- Please request your repeat prescriptions in good time to avoid delays.
- Please treat your Doctor and staff as you would like to be treated, with politeness and respect.
- Please remember that doctors and staff are human – they cannot solve all your problems and some illnesses cannot be cured.
Complaints
If you wish to make a comment, compliment or complaint about the Practice please contact the Practice Manager, Pauline Magee, giving details.
Zero Tolerance The practice supports the NHS policy on zero tolerance. Any patient attending the surgery who abuses the GPs, staff or other patients be it verbally, physically violent or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.
Violent Patients
Will be removed from the practice list immediately. We operate a zero tolerance policy.
Patients' Rights to General Medical Services
As A Patient You Have the Right To:
- Be registered with a general practitioner.
- Express a preference of practitioner on registering. The practice will endeavour to comply with this right, though it might not always be possible, in which case an explanation will be offered.
- Change doctor if desired, quickly and easily.
- If you are aged over 75 you are entitled to an annual review if you have not had a consultation within one year. All other patients over 16 and under 75 are entitled to a three-yearly review if they have not had a consultation during the preceding three years.
- Receive emergency care from the practice during the hours of 8.30am - 6.00pm.
- Receive emergency care from the Out-of-Hours Service between the hours of 6.00pm to 8.30am.
- Receive appropriate medication.
- Be referred to a consultant acceptable to you if clinically appropriate and be referred for a second opinion if you and your doctor agree.
- Have access to your health records subject to current legislation and to know that staff working for both this practice and the NHS are under a legal obligation to keep their contents confidential.
- Have all relevant medical procedures adequately explained.
- See on request any medical reports made for insurance or employment purposes.
- Choose whether or not to take part in medical student training.
- Be kept informed about services available by means of the practice booklet, website, electronic notice boards and other leaflets.
Privacy and Confidentiality
We will respect our patients' privacy and confidentiality at all times.
Privacy Notice
In line with General Data Protection Regulation we have updated our Privacy Notice. Please see below: Your information, privacy and the Law – How we use your medical records
The use and sharing of personal information forms an essential part of the provision of health and care, benefiting individual patients, often necessary for the effective functioning of health and social services and sometimes necessary in the public interest. Nevertheless your doctor has a strong legal and ethical duty to protect patient information and all information you share with your doctor is kept confidential.
- We are committed to observing the laws on data protection and confidentiality concerning your medical record and all uses and sharing of your information.
- We share information about you with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and, normally, event by event.
- Some of your health information (including your name, address, allergies and medications) is automatically copied to the Northern Ireland Electronic Care Record. · Some information about you is shared with national screening campaigns such as Flu and Diabetes eye screening.
- Information about you in non-identifiable form is used to manage the NHS and make payments.
- Information about you in non-identifiable form is used to check the quality of care provided by the NHS.
- Information about you in non-identifiable form may be used for medical research. Where identifiable information may be required we will first seek you consent.
- We will share information when the law requires us to do, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.
- For more information please contact the practice.
Details of Health and Social Care Trust
Address 12-22 Linenhall Street
Belfast
BT12 8BS
Telephone: 028 9055 3782 or 028 9055 3797